Service Conditions


The terms and conditions of use that follow apply to all websites that are held, controlled, managed by the company ESOLUTION IKE or operate under the authority of, the such purpose is to give the possibility to the subscriber client to know the services and the company’s products and make orders online or by contacting the relevant departments of the company.

Using the websites owned or managed or operated under license or controlled by the company ESOLUTION IKE conclusively presumed that you agree to the terms of this web site and conditions of use. If you do not agree with these terms and conditions of use, please do not use the company’s websites. We have the discretion, depending on our discretion, to modify, add or remove part of these conditions at any time. Please check these terms periodically for possible changes. The continuation of your use of the website, although it occurred to change the terms of use implies the acceptance of the new terms.

1.1 Restrictions on use
Unless noted otherwise, all information and materials, including the website code, designs, icons, photographs, video clips, or other materials that are in our company, are an integral part of, and are copyrighted and registered trademarks belong to company ESOLUTION IKE. No material may be copied, developed, republished, retransmitted, incorporated into another website, posted, transferred or distributed in any other way. There is however a possibility for users to download (download) anything specifically allowed on their computer for personal use and for commercial purposes, but of course this does not mean in any way that transferred some All brands and trademarks are property of company ESOLUTION IKE, while the signals or considerate third titles, natural or legal persons, which are used, they enjoy the rights of the legitimate owners.of the above mentioned copyright company ESOLUTION IKE.
In case the project representative wants to acquire ownership of his site, he must pay the estimated amount to ESOLUTION I.K.E.

1.2 Data Movement & Fair use policy
Maximum monthly usage defined in 20GB to prevent malicious use of the service. If someone exceeds the above limit, the company reserves the right to terminate service without notice.
Unlimited traffic data on our hosting plans does not apply, inter alia, in cases streaming content of all types, file service (eg, downloading, sharing, etc.) and / or in cases of large volume file viewer (eg video, audio, models, etc.).

1.3 Available pages hosting space
The available host site pages, as defined by each hosting package includes your website files (website), logs (logs) & statistics databases (databases), and the local backups (backup) that possibly create.
The maximum total space that can be occupied by a website is 200MB. Additional space can be optionally purchased but which is not included by default.

1.4 Technical Support

The ESOLUTION IKE provides technical support that lasts one years from signature of the contract and the time allocated to each customer, defined by the package of services chosen. Technical support is done remotely and include:

  1. Technical questions, either by phone or by email, on the use of the Web ESOLUTIONIKE and their modules.
  2. Requests for updates of data, either by phone or by email, related websites ESOLUTION IKE and their modules.
  3. Requests for functionality extensions (Plugin), by phone, related websites ESOLUTION IKE and their modules.

Technical support is available by phone at 210-6918066 or by email to address. The days / hours of technical support operation are: Monday to Friday, 9:00 to 17:00.

Technical support is not available on weekends, public holidays and public holidays. The ESOLUTION IKE reserves the right to change schedules and to answer to the customer as soon as possible.

The client is obliged to declare, what will be the authorized persons, which will come into contact with the technical department of ESOLUTION IKE.

The minimum time that the client is obliged to consume for technical support, set at 15 minutes.

The 15 minutes include:

  • Telecommunications.
  • Research for technical solutions to problems that may occur or occurred.
  • posts by email.
  • Testing (Tests).
  • Internal studies to meet customer needs.
  • Coverage of the technical needs of the client.
  • Consumption time for any customer queries etc.

The ESOLUTION IKE, enables the customer to receive two times a year special Excel file for the work done, which would present the consumption of time available, the package of services chosen and purchased.

2. SERVICE BY MAIL (email)
The SPAM is an unacceptable use of the network of ESOLUTION IKE. Unsolicited electronic communication that takes place for purposes of direct marketing products or services is defined as SPAM. It includes e-mails may contain abusive, deceptive or even dangerous content, may be used as virus transmission medium or other harmful and / or spyware (malware / spyware), and may and aimed at eliciting personal data for usually financial fraud (Phishing). Includes but not limited to messages sent by mobile (SMS / MMS), instant messaging services (instant messaging), blogs etc.
As SPAM can be characterized and messages that promote any kind of products or services (ie not limited to commercial content messages), such as messages to promote services and purposes charities, clubs, associations, and all kinds of political communication. Further, the ESOLUTION IKE company may consider as SPAM any form of unsolicited communication whether unsolicited commercial messages (unsolicited commercial e-mail) or unsolicited messages, whether massive or not (unsolicited bulk E-mail), for any purpose if notified of a complaint or report spam.
Further prohibited without limitation all of the following actions:
Sending spam (unsolicited emails or junk mails) or other advertising or promotional content E-mail to users who do not accept advance receiving such emails or cause the user’s reaction.
Sending spam (unsolicited emails or junk mails) or other advertising or promotional content E-mail to users who do not accept advance receiving such emails from other users (eg. When the code of the e-mail is intercepted by a virus).
Sending unsolicited Email not include the automatic deletion from the list to avoid receiving additional E-mail from the author.
The distribution, advertising or promoting software or service is initially to prompt or facilitate use of unwanted commercial email or spam.
Use email for unwanted advertising services or applications hosted on the network ESOLUTION IKE.
The falsifying headers, is the headings that identify / recognize the sender and the network origin of the message (Forging of Headers), in order to hide the message sender or to mislead the recipient, with the sole exception of the use of misleading headers in news groups.
The creation or promotion of unsolicited emails with requests for charity, requests for signatures, or anything related to chain mail (send chain mail).
Automated sending many messages to the same user (mail bombing).
Using programs (script) the purpose of sending bulk (massive) or spam (unsolicited mails).
Maintaining an open relay (mail or proxy) server.
Sending a single message, or messages similar in content, to more than five on line forums or news groups (cross-posting).
Continuous sending articles as well as commercial content sending advertising articles in off topic / class news groups.
Sending emails Internet viruses, worms, trojan, as well as the distribution of information on creating and sending these.
The registration of any new or old user to a mailing list without permission.
Subscribers and Users hereby informed that making unsolicited communications by any means of electronic communication, with or without human intervention for purposes of direct marketing products or services and for any kind of marketing purposes (Spam), permitted only if the subscriber – recipient has given prior express consent.
Subscribers and Users are informed that if the e-mail contact details are legally acquired, in selling products or services or other transaction, they may be used for direct marketing of similar products or services of the supplier or to serve similar purposes, even without the prior consent of the recipient, provided that provided a roof in a clear and conspicuous feature state his objection with easy and free, collection and utilization of electronics components, and in each message if the recipient has not initially refused such the use.
The dispatch e-mail messages, which aim to direct marketing products and services when not mentioned prominently and clearly the identity of the sender or the person on whose behalf the message is sent, as well as the valid address to which the recipient of the message may send a request that such communications cease.

Subscribers or users access services and Web services security codes:
They must often make changes to your personal code (password) using the service has made available their ESOLUTION IKE, have installed special antivirus software (antivirus) that they cannot be intercepted e-mail or FTP codes. The ESOLUTION IKE company to preserve the confidentiality of passwords can define certain characteristics regarding their security codes.
They memorize the details of their personal account, not to enter on objects of any kind, nor authorize the use of their data from other codes.
Security code should not comprise part of the user name or other easy words mentioning personal information such as phone number, address, birth date, age, etc. You must have at least 8 characters and be used in combination numeric characters, uppercase and lowercase letters and special symbols.

3.1 Public communication
It is our policy to respect the privacy of all our visitors. For this reason and based on the operating conditions do not monitor or process, or disclose the contents of email messages (email) of our visitors, unless this is required or permitted by law or is necessary based on good faith: 1) to comply with laws or legal procedures, 2) to protect the legitimate commercial – copyright of the company, its subscribers, advertisers and sponsors or 3) to urgently act to protect the personal safety a visitor or public security. In any case our guests remain solely responsible for the content of their messages.
Guests – subscribers – our customers also are personally solely themselves responsible for compliance with the provisions on copyright protection at sources – holders of instruments or any other information – projects made use of them, transported and displayed in any way on our website.
3.2 Jurisdictional issues
Unless otherwise specified, the material that exists in any form governed by the current Greek law, excluding the laws of other countries, states or Länder, except of course the case-law of the European Union and the European Courts since the European legislation or case law ratified by the Greek State by law or binding (under regulations-directives) the Greek State respectively. Those who decide to use the company website from another location outside the Greek territory, they do so on their own initiative and are responsible for proving the usefulness or correctness of any information or material presentation, as well as compliance and applicability of the information or materials to local or national law.

3.3 Signals
Where not otherwise indicated, titles, trademarks, trade names, photographs, images, icons and names are property of the company ESOLUTION IKE. Any reference to company websites to any specific commercial product or service by trade name or trademark does not set up and does not imply endorsement, suggestion or preference in this. What of those contained in the company’s websites provided by third parties. Any opinion, advice, statement, service, including information providers are their opinion (third) and are not necessarily accepted by our company.
In case the project representative wants to acquire ownership of his site, he must pay the estimated amount to ESOLUTION I.K.E.

3.4 Links to other websites
On our websites may be contained links (links) to other sites, for services provided by third parties. Any questions about services or resources related to these bonds shall be addressed to the relevant third party and not to us. The connection of your websites through links with other presentations does not mean acceptance of the content of other presentations from the creators or actors of our website, who do not have any responsibility for their contents.
The terms of use of this presentation prepared and implemented according to all the norms of Greek territory. For any dispute arising from the use of this website will apply the laws of the Greek state and the competent courts for the resolution of these will be those of Athens.
By using the websites of ESOLUTION IKE presumed expressly agree wholeheartedly with all the above terms and the reading of this text is required before using the Site and as consent you in terms of this text is considered your signing in herein.

3.5 Special note for minors
Underage visitors are not entitled to use the services of ESOLUTION IKE whether services with or without financial assistance, unless there is explicit consent of their parents or guardians.

3.6 Logs, statistics
The motion record of the websites of each customer is automatically deleted from its computers ESOLUTION IKE last day of each month. The statistics are available to the client and it is technically possible to visualize the movement of the last thirty-six months more.

3.7 Terms of payment of bills
The customer is obliged to pay all the payable amount or the monthly installment set out in the issued by ESOLUTION IKE document (invoice) within the payment due date and in any event within thirty days of the invoice date, if not stated deadline in his body document. Any payment after the indicated deadline or in any case beyond the thirty (30) days from the date of issue of the document bears the 1% of the total outstanding amount. If the amount is less than one hundred euros (100 €) the customer is obligated to pay the full amount referred to above (100 €). In case of total or partial non-payment, the ESOLUTION IKE may suspend or terminate the provision of its customer service after fifteen (15) days from notification to him of this in writing.

3.8 Terms of the client obligation to send information’s, instructions & data for a Website / E-Shop
The customer is solely responsible for delivering to ESOLUTION I.K.E the information, instructions and data required for the construction of the Website or E-Shop within the following deadlines.

  • Required time for sending One – Page Responsive Website data is one month.
  • Required time for sending Multi – Page Responsive Website data is two months.
  • Required time for sending E-Shop Responsive Website data is three months.

If this deadline expires and the customer has not delivered all the required information to ESOLUTION I.K.E, the company is entitled to the full amount stated on the invoice or receipt issued on a monthly or yearly basis, even if the website or the online store was not entirely built, as the customer will be solely responsible for the delay.

In the case that the customer has chosen the monthly subscription, ESOLUTION I.K.E will gradually offset the three-month advance payment and then after the end of the quarter, it will be paid by him, the remaining amount in monthly installments to the company up to the agreed end of the cooperation.

If the customer has chosen the annual subscription (one-off payment), the remaining amount (50%) will have to be paid to ESOLUTION I.K.E for the annual package of services purchased by him.

The signed contract between the customer and ESOLUTION I.K.E is valid for 1 year. It will be automatically renewed unless two months before the expiration date either party notifies the other by registered letter of its wish not to renew it.

3.9 Electronic information communication policy
The ESOLUTION IKE company provides for the implementation of a system of automated promotional emails to its customers, to inform them on matters related to their services as for example service expiration notice informing debts, information resource limit is exceeded, notifications of planned holiday providers etc. services.
These messages will be sent to the e-mail address of each recipient of our services at, where “” the domain name that is used by service pack. The above email address may be modified by express mandate of each beneficiary.
The resellers of our services will be informed individually, in a manner similar to the above and you will be solely responsible for informing their customers as they wish and only if they wish.
3.10 Manage domain names (domain names) .gr
The ESOLUTION IKE company will manage the domain name for the client alone will make any necessary arrangements. The ESOLUTION IKE will do the registration and renewal. Owner of the domain name is ESOLUTION IKE and is included in each customer’s service package. The customer may in no case to carry it or use it after the end of his contract because that is an asset of ESOLUTION IKE, otherwise liable to restore any damage or loss of ESOLUTION IKE.

3.11 Disclaimer
All the elements, each separately or as a whole, are provided “as is” without warranty of any kind, express or implied. For its harmonization with the applicable law, laws and customs, the creators and actors bear no liability of any kind from any form of warranty, express or implied, including, but not only them, the implied warranties of the merchantability and fitness for a particular purpose. Our company does not warrant that the functions contained in the website will be uninterrupted, error free, or / and that defects will be corrected, or that the information and the information in this presentation does not contain viruses or other harmful contents. Also no representations or warranties provided regarding the use or the results of use of the material or on the correctness, accuracy or reliability of this material. In the event that the current law does not allow the exclusion of implied warranties, the above exclusion may not concern you.
The ESOLUTION IKE company no way liable for any damage possibly suffered by the customer and / or third party due to the temporary or permanent cessation of services ESOLUTION IKE to the customer for non-payment of debts to the company, subject to those described above.

3.12 Limitation of Liability
The creators and contributors are not responsible in any way and under any circumstances, to the exclusion even the Tutu slight negligence, for any loss, serious or otherwise, will occur as a result of use or non-possibility of use of the material. In the case of a bad use of your computer, you are responsible and will not the authors, employees or employers of ESOLUTION IKE, charged with all costs for necessary maintenance or repair. In the event that the current law does not allow the limitation or exclusion of liability, the above exclusion may not concern you. But in any case shall the total liability of the company ESOLUTION IKE, for all the damage that may you had cannot exceed a maximum amount you paid, if you paid for your access to websites ESOLUTION IKE or services through it.

3.13 Compliance with the terms of service
If it emerges from the ESOLUTION IKE company incident or action Subscriber or User which violates either the legislation or this Acceptable Use Policy Service, or the contractual terms of individual services, and which violation could undermine the security level of Information and Communication Systems of ESOLUTION IKE / or jeopardize the confidentiality of information and communications ESOLUTION IKE / or Subscriber or User that, the ESOLUTION IKE company may exclude temporarily (lock) access to the internet as a whole and / or in the specific service through which the violation takes place, to remedy the violation and / or solving of technical problems and / or dealing with the security incident. Moreover, ESOLUTION IKE entitled to permanently stop the provision of services and to terminate unilaterally and on good cause between it and the Subscriber contract, in case of failure of the Subscriber or User within the period prescribed by the ESOLUTION IKE deadline.
The payment of issued by SOLUTION performing IKE (invoices) by the customer is irrefutable presumption of full knowledge and acceptance of conditions of service, as described on this page, is the company’s website and special link “Service Conditions”. The ESOLUTION IKE company entitled to unilaterally renew the terms of service on this page and the customer has to comply to them. The last update date and the conditions described therein, indicated at the beginning of this website. In case of substantial changes in the terms of use service after the issue of the relevant document from ESOLUTION IKE to the customer and if the customer does not agree to the amended terms, the client may notify in writing its objections to ESOLUTION IKE and to withdraw from the contract of services offered.